You should backup your data. You should have multiple backups of your data. You should have multiple rotating or rolling backups of your data. You should have multiple rotating or rolling backups of your data saved to different types of backup media. Ideally, you should have multiple rolling or rotating backups of your data saved to different types of backup media including off-site backups.
Evidently, a PBS station didn’t follow any of these rules. Instead they handed their data to a third-party, said “Here, we’ll pay you to store it for us,” and now they’re screwed because the company went defunct.
Yeah, maybe tossing all of the physical media and using the cloud to store your memories wasn’t the best move?
Especially if you’ve got 70 years of archival footage that could disappear at the drop of a hat, as this St. Louis PBS station has learned.
They stored 50 terabytes of data with a cloud storage company, that company went kaput, and now they’re having to fight tooth and nail to get that data back.
Here are more details from tech-news site Tom’s Hardware:
Nine PBS is afraid that it will lose over 70 years of archival materials and programming after its contracted cloud storage vendor has apparently gone out of business. According to Current, the channel used Open Source Storage, or OSS, for storing over 50TB of data — but it suddenly lost access to its data earlier this year. Nine PBS has been working with OSS and its predecessor since 2019 and intended to renew its contract on March 6 of this year. The company never responded and abruptly cut off the station’s data access even though it still had 30 days to retrieve its data after the contract ended.
The station dug a little bit deeper when it discovered that the OSS website no longer existed and was listed as delinquent under the Colorado Secretary of State.
As it turns out, however, OSS used another data company, Iron Mountain, to host the archive.
Iron Mountain is still in business, but since its client was OSS, it is refusing to hand over the files.
The PBS station is now suing.
More from Gizmodo:
Nine PBS is now asking the court to make sure the company preserves the archive while the dispute gets sorted out. A judge granted temporary relief preventing Iron Mountain from deleting or overwriting the data.
As another twist in this confusing mess, OSS was sold after the station first tried to take legal action, then reverted back to the original owners when the new owner claimed he’d been defrauded.
Nine PBS sued OSS in April, but the station later paused the case after James Tramel, who identified himself as a managing partner of a group that had acquired OSS’s assets, contacted Nine PBS and confirmed that its data was being housed at Iron Mountain’s Denver facility.
About a month later, Tramel stopped responding to the station too. An automatic reply from his email account said he was no longer affiliated with OSS. Nine PBS says Tramel later told the station by phone that he ‘had been defrauded’ into purchasing the company and that it had reverted back to its previous owners.
Pretty sus, bro.
Even though the court has now ruled in the station’s favor, Iron Mountain still hasn’t given them access and OSS remains in limbo.
Iron Mountain still maintains that it doesn’t have to give PBS the files that PBS owns because PBS was not its client.
When the station’s attorney again contacted Iron Mountain, the company acknowledged that it had the data and initially signaled that it wanted to comply with Nine PBS’s request. But Iron Mountain later declined to turn it over, citing OSS’s ownership of the infrastructure housing the data.
This is a pretty bad look for Iron Mountain, a company big enough to be on the S&P 500. First level resistance for legal reasons (“You’re not our customer”) seems perfectly justified, but digging in your heels after a court ruling seems pig-headed. “Suck it, Elmo! We’re not giving your data back!”
Is there a Louis Rossmann rant on the topic?
Yes. Yes there is.
Remember, when you store your data in “the Cloud,” you’re simply storing your data on someone else’s computer. I have no philosophical objection to larger corporations using offsite cloud backup as part of a larger array of offsite backup solutions. And there are types of offsite data storage (iCloud and GitHub/Lab/Etc. come to mind) that are cheap or free and work perfectly well for their intended purposes. But cloud storage should never be your only data backup.
In the case of this PBS station, if you’re backing up 50TB of data, you probably want to go with both a local NAS array and a cartridge tape backup system, the latter of which is going to run you some $5,000—$20,000 for the machine and $20 and up for multi-terrabyte cartridges. The startup cost is higher, but the monthly fees are lower than cloud storage, and you have your data right there if you need it, plus you can have multiple backups in a fire-proof safe and an off-site storage facility for less than it costs in continuing fees for cloud storage.
There are other considerations (encryption or no encryption, regular tests of backup and restore software, etc.) that will vary from organization to organization, but that’s less important than having backups of your own data where you can lay hands on it, without having to trust third parties or pay lawyers.
I have my most important data saved to a thumb drive, I run Time Machine backups of my Mac to an SSD, plus I burn periodic DVDs of important data. (I used to occasionally save files as attachments in GMail, but with Google using your data to train AI, I can’t really recommend that any more.) Every now and then I’ll rotate a DVD out to my car as a half-assed implementation of “offsite backup.” I’m not even as religious about backup as I should be, but I still have a manifestly more robust and secure backup policy than a St. Louis PBS station…
Tags: data security, Iron Mountain, James Tramel, Lawsuit, Louis Rossmann, Not The Bee, Open Source Storage, PBS, St. Louis, technology, video