Some interesting updates on Adobe. When last we checked, Adobe just wanted unlimited use of everything you create forever, and you have to agree to those terms before you can even access your existing work.
Now Uncle Fed is suing Adobe…but not over that issue.
The United States Department of Justice and the Federal Trade Commission today levied a lawsuit against Adobe [PDF] for imposing a hidden termination fee on subscribers who want to cancel their Adobe plans. Adobe is accused of forcing subscribers to “navigate a complex and challenging cancellation process designed to deter them from cancelling subscriptions they no longer wanted.”
Adobe offers its Creative Cloud products on a subscription basis, with fees that are paid monthly. A monthly payment suggests that it’s possible to cancel anytime, but that’s not how Adobe works because most customers are actually locked into a hidden annual agreement.
Customers who sign up for a free trial and are then charged and signed up to the default Creative Cloud plan, which is actually an annual contract. Canceling the annual contract requires customers to pay a lump sum of 50 percent of the “remaining contractual obligation” to cancel, despite the fact that service ends that month.
Adobe does let customers sign up for a month-to-month subscription plan, but at a higher cost than the annual contract that’s paid monthly, and the difference is not always clear to new or existing customers. Adobe even has a whole help page because of the confusing nature of its subscription. If you look at the Adobe website, for example, Adobe lists a $60/month fee for accessing its full suite of apps, but that’s only if you agree to the annual contract. A true month-to-month plan that you can cancel anytime is $90/month, and if you pay for a year upfront, you get no money back when you cancel after a 14-day period.
If memory serves, back in the dim mists of time, $75 was around what I paid to upgrade from PageMaker 3.0 to 4.0. And that wasn’t a month, that was “Pay this fee once and use this software forever.” None of this pay $60 a month BS. Of course, I was running it on a Mac Plus running System 6.0.8 (which some still insist was the last truly stable Mac operating system), so that was four CPU architectures and innumerable OS versions ago. Now get the hell off my lawn before I hit you with my cane.
According to the DoJ, Adobe’s setup violates the Restore Online Shoppers’ Confidence Act (ROSCA) through the use of fine print and inconspicuous hyperlinks to hide information about the Early Termination Fee.
According to Kneon and Geeky Sparkles at ClownfishTV, Adobe’s own staff is none too happy about the draconian terms of service.
Indeed.
Adobe does indeed a lot of splainin to do, and those heinous terms should be revised before anyone gives Adobe another dime, since there are cheaper alternatives to just about everything they offer. But that’s not to say that there aren’t other tech giants out there with even more heinous policies (Google and Microsoft are two that immediately come to mind), with or without AI, and it is curious that Adobe, a relatively new and smaller player in the AI space, has suddenly been subjected to so much official heat.
