It sucks when you exceed your credit limit and you can’t buy gas for your car. And “you” in this case means “the City of Houston.”
Late Thursday night, the City of Houston ran into a problem at the pump.
It is best described in a memo obtained by KPRC2 Investigates, sent from HFD dispatch to fire crews citywide about midnight:
“Effective Immediately, all Voyager fuel cards are inoperable until further notice. All units must refuel at a City of Houston fuel site location (attached, or contact OEC for locations). If units receive an invalid odometer reading, they will need to contact Senior Captain XXXXX at 713-XXX-XXXX. The member must be present at the pump for the reset to take place. All members should make themselves aware of their current fuel capacity and consider the possibility of transport distances to Medical Center, etc., especially in morning traffic for outer laying fire stations. This consideration should also be made that this is a citywide issue and HPD, Solid Waste, and other city vehicles may also congest these fueling sites around our shift change. Please pass this information to the oncoming shift and contact your immediate supervisor and/or OEC for critical fuel situations.”
The President of the Houston Professional Fire Fighters Association reacted strongly, Friday.
“This is something that nobody should learn about at midnight. Either they didn’t know or they didn’t notify everybody. Somebody needs to be held accountable because there is no do-over in the emergency response business,” President of HPFFA Patrick Lancton said.
We contacted the Mayor’s office for comment, Friday.
Director of Communications Mary Benton responded with the following, noting that the problem was rectified quickly Friday morning.
“Last night, shortly after 10 p.m., Fleet Management began to receive notice that fuel transactions attempted by City employees with Voyager fuel cards were being declined. COH representatives contacted Voyager and learned that due to the recent spike in fuel costs, the City of Houston credit limit under the Voyager program had been exceeded. This resulted in the cards being deactivated without notice to the City.
Someone was asleep at the switch here in not getting the credit limit raised. Though Voyager is evidently a standard fleet card, it does make me wonder what control are in place to prevent fraud and people filling up their own cars or those of others. I knew someone in college whose parents had taken out a gas station card in his name, and he used it as an ATM for filling up other people’s cars in exchange for cash.
It seems like the sort of thing that should receive regular auditing.
